The Ministry of Foreign Trade and Deloitte & Touche Tohmatsu (SMBSP) contracted ENTRUST to conduct a full scale evaluation of all the International Trade Points in Egypt. The assessment covered the cost effectiveness of their functions, the adequacy of their physical, financial and human resources, the appropriateness of their operational, service delivery and information systems, in addition to their performance levels and the degree of client satisfaction, which were analyzed and benchmarked against international actors. The evaluation proposed restructuring measures to improve the performance and the relevance of the services provided. The recommendations were adopted by the Ministry of Foreign Trade and efforts are currently underway to restructure the International Trade Points along the lines suggested by ENTRUST. |